Singapore Airlines first to enjoy self-check-in service from SriLankan at BIA

SriLankan Airlines’ Airport and Ground Services, the sole ground services provider at Bandaranaike International Airport (BIA), is rolling out its self-check-in service for passengers of customer airlines ahead of the winter travel high season, which is expected to bring over 300,000 tourists to the island in December alone.

Deepal Pallegangoda, Head of Airport and Ground Services of SriLankan Airlines, stated, “Singapore Airlines is set to be the first foreign carrier to adopt the self-check-in kiosk facility for their passengers flying from Colombo, and we hope to see more airlines come onboard soon.”

The initiative, made possible by the airline’s IT team, follows the installation of 20 new self-check-in kiosks at the departure terminal last month, bringing the total to 28 and boosting airport efficiency and the overall passenger experience in line with Sri Lanka’s tourism development efforts.

Since its launch in 2023, the self-check-in kiosk facility has seen strong uptake, with an increasing number of travellers opting for self-service over traditional counters. Currently, 15% of SriLankan’s passengers flying out of BIA use the kiosks, helping ease congestion at the departure terminal.

“We are happy to offer the self-check-in option to our customer airlines, whose passengers account for around 60% of all passengers we handle,” he added.

“Our aim is to create a seamless travel experience for all passengers checking out of Colombo, which averages over 300,000 each month.”