Texas Attorney General launches probe into StubHub

The Texas Attorney General announced an investigation into StubHub Inc on Friday, amid dozens of complaints that World ​Cup tickets purchased on the resale platform were never delivered.

Reuters last month ‌spoke to World Cup fans who purchased tickets through the U.S. resale platform months in advance, only to learn hours before their matches that the tickets could not be delivered.

StubHub's ​promises to deliver new tickets at no extra cost through its "FanProtect Guarantee" ​went unfulfilled, some buyers told Reuters.

StubHub would not comment on the ⁠investigation but a spokesperson said in a statement it was "working tirelessly to ​resolve ticket transfer issues and get every fan into their match.
"Even a single bad ​experience is deeply disappointing for fans and for us. That’s why, in the rare instance that problems arise, our FanProtect Guarantee provides replacement tickets or a full refund," the statement added.

StubHub ​has said the problems were largely driven by issues with FIFA's ticketing infrastructure. ​

The global soccer governing body has denied that claim, saying its system has functioned reliably.

"My ‌office ⁠is investigating reports that StubHub is failing to deliver tickets that Texas fans have rightfully purchased," Attorney General Ken Paxton said in a statement.

Two cities in Texas - Dallas ​and Houston - are among the hosts for the tournament, which ​spans Canada, ⁠Mexico and the US.

-Reuters